Understanding & Using Person-Centered Language
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Recent Learning Resources
A New Plan
A New Plan renews the promise of person-centered planning with positive psychology skills and tools. Authors Dykstra & Dykstra build on the foundation of historical contributions to advance their 10 Principles of Person-Centered Planning. They explore the reasons people don’t plan and stress the importance of addressing personal outcomes.
DDNA Medication Management
Understanding that optimal health is fundamental to the capacity for positive control of one’s life, the Developmental Disability nurse practices in cooperation and collaboration with other members of the interprofessional team to facilitate person-centered supports and services.
DDNA Practice Standards
Understanding that optimal health is fundamental to the capacity for positive control of one’s life, the Developmental Disability nurse practices in cooperation and collaboration with other members of the interprofessional team to facilitate person-centered supports and services.
From Inquiry to Insight
Revised and updated to focus on today’s challenging issues of preventing abuse, neglect, and exploitation, this Dialogue Deck program helps staff delve into the causes and prevention of abuse and neglect. Dialogues are designed to bring mindfulness to everyday activities that may be unknowingly neglectful or even leaning toward abuse.
How Do We Want To Be Together?
This collection of training materials and practical tools for organizational improvement was designed to introduce organizational leaders to best practices for strengthening employee-to-manager and employee-to-employee relationships. This practical series is filled with recommended positive practices for shaping a stronger, more positive organizational culture.
Application Letter
Who doesn’t want to hire the best employees? The correct answer is, of course, no one. There is a little-known first step in the application process that will help you recruit the right person for the right job. That first step, utilizing an Employee Applicant Letter, is an efficient and inexpensive way to screen out employees who may not be a good fit for your company.
Thought Day
The essence of a Thought Day is to ask an employee to be off work for a day—with pay—and request that they think about and reflect on the stated job performance concerns. In an era when it is increasingly difficult to recruit front-line staff including direct support professionals and other hourly wage employees, it is now more important than ever to appropriately coach and respond to employees who may be exhibiting a decline in work performance.
Kindness Day
Kindness Day is a unique approach to recognizing employees and their positive contributions to the organization and to each other. It is a day of work, play, and purpose that enlivens the organization and strengthens its culture. Organizational leaders are increasingly becoming aware of the practices and benefits of positive psychology in the workplace, including expressing gratitude, the advantage of optimism, and the power of acts of kindness—the focus of this tool.
Circuit Training
Are you ready to inject some new life and energy into your organization and your employees? Circuit Training for Leaders will accomplish just that. This big-picture training tool will help get you and your organization focused and moving. Created with step-by-step process guidelines, Circuit Training is affordable, easy to implement, and requires no outside consultants.
New Employee Scavenger Hunt
Add fun and excitement to your onboarding program. By using technology and varying the types of questions on your organizational Scavenger Hunt (taking a photo, scanning a QR code, filming a quick video, etc.), new employees will know that your organization has its act together, but also knows how to have some fun while learning the culture and saying “Welcome Aboard.”
Organizational Mascots
You will find that an Organizational Mascot is first and foremost FUN! The possibilities for its use are almost endless, because you can capitalize on the physical mascot itself as well as its persona, personality and imagery through internal events, social media or community appearances, to name a few. Choosing a mascot and implementing its use require careful thought and decision-making. Many organizations, including human services, haven’t ever considered the idea, but it’s one that has immediate and long-term benefits. In this tool, we’ll explore how this initiative can improve your organizational culture.
Leadership & Culture
Creating A Positive Organizational Culture
How do you achieve consistently excellent outcomes when people are your primary means for fulfilling your organization’s mission, and you can’t always pay more to get the skills, experience or knowledge you need? Only a positive, values-based culture, one that supports every employee to be better than they thought they could be, can come close to making that happen.
The Tortoise and the Hare RETOLD
LEARNING TO RUN & WIN THE RACES THAT MATTER
The retelling of Aesop’s classic fable follows the familiar story but lets us know what happened when the race was over. After his humiliating loss to Tortoise, Hare goes home to nurse the injuries to his pride. After some thinking, he visits Tortoise, asking for advice about how he might find the broader, deeper success Tortoise appears to have mastered.
After a series of inspiring lessons, Tortoise and Hare decide to celebrate with a second race. The story ends with a twist, encouraging us to reconsider what winning truly means.
Beeing the LEADER
Bee Positive, Bee Bold, Bee Ready, Bee Consistent are just a few of the more than 90 “BEEs” you’ll enjoy discovering in this unique book. While fun, inspirational, and motivational to read, the content is highly relevant to anyone who cares about building and enriching organizational culture. Written by workers in the field this book reflects the diversity of thinking and doing in our dedicated workers.
Catch & Release
An accomplished leader always owes part of his or her success to effective delegation practices. In order to know which tasks and projects to “catch” and which ones to “release,” you must do a little planning. Like a person who excels at fishing, the leader must have a sense of latitude (the width and breadth of a project) and longitude (how much time the project will take). The Catch & Release workbook helps you delegate tasks and projects with greater intention, focusing on the “must-do” elements needed for success in your unique situation.
GOSSIP! You Won't Believe This
Art Dykstra, Timothy Williams, and Elaine Porterfield bring decades of experience in leadership and conflict resolution to bear on gossip management in work environments. They survey gossip’s facets and effects and offer ways to replace negative interactions with positive communication habits. Best of all, the strategies they propose have been tested in real-world workplace conditions; and they work!
Getting IT Done Right
Unlike general management books, Getting IT Done Right focuses on the issues uniquely faced by Human Service Managers. Vincent Pettinelli encourages Human Service Professionals to fully realize their commitment to the highest quality services by dedicating themselves to mastering essential management skills.
Power OF Voice
Our voice is our primary tool for working with others, yet few of us have had any training in how to use our Professional Voices at work. Filled with real-life video examples and workshop experiences, this is a powerful curriculum for helping staff throughout the organization use their voices in more powerfully positive ways!
Six Videos and Instructors Guide.
Champs & Chumps
Proven Insights for Leaders – Looking for ways to improve your office atmosphere? To support and mentor a new manager? This illustrated gem offers one pair of observations – the Champ’s way and the Chumps explain their opposing viewpoints and helps us focus on the best. Mullins provides an appealing checklist of options for leaders, staff members, and all the rest of us.
Supporting People With Disabilities
Rights Conversation Cards
Rights Conversation Cards help spark discussion about a variety of rights involving decision making, due process, privacy, voting, healthcare, finances, accessibility, and so much more! The set includes a robust Facilitator’s Guide with numerous game options, detailed instructions, modifications that can be made, tips for facilitation, and in-depth information about each right, responsibility, and support. A useful resource in empowering the people you support with knowledge about rights that are important in their lives.
Sex & Relationship Conversation Cards
It is often assumed that people with intellectual and developmental disabilities are not only incapable of having sexual relationships but also not interested in doing so. This is simply not true – people with intellectual and developmental disabilities have the same wants and needs when it comes to sex and relationships as nondisabled people. The Sex & Relationship Conversation Cards, produced by CQL | The Council on Quality and Leadership, help support staff and people receiving services to initiate conversations about sex and relationships. Through interactive card games, people receiving services can learn about sex and relationships, along with the array of rights and responsibilities involved, as well as supports that can help people along the way.
Human Rights Committee
Most organizations that serve people with disabilities have a Human Rights Committee (HRC). The HRC leads the organization in safeguarding, supporting, and exercising the human rights of people participating in its programs, serving as a compass that steadily checks for the “true north” found in an organization’s mission, vision, and core values.
This updated handbook guides users through the issues, questions, concerns, and nuts-and-bolts steps required to form or enhance their HRCs. Members of Human Rights Committees will also find the book helpful for their listening, considering, and decision-making roles regarding the rights of vulnerable people.
Scanning the Horizon
The statistics are grim. A person with an intellectual disability is much more likely to suffer abuse or neglect than a person without a disability. Too often, they suffer as a result of – or in spite of – the efforts of those of us who provide them services and supports. Scanning the Horizon helps root out abuse, neglect, and exploitation in organizations that serve vulnerable people. This practical, internally-driven method enables you to uncover and examine critical data about the persons served and your paid staff.
Creating a Meaningful Day
Linda Cofield-Van Dyke’s outstanding work with adults with significant intellectual disabilities is available as a full curriculum. Each unit features a materials list, clear instructions, objectives list, and tips for enhancing the social and educational experience. Linda’s work–and yours–is not just about materials, schedules, and checklists. It’s about relationships. It’s about passion. It’s about the special nature of each of us, and each day that we are alive.
Intellectual Disabilities At Your Fingertips
Whether a person’s disability is mild or significant, the fact remains: better data plus better communication equals better patient outcomes. Dr. Tyler’s work bridges the gap to ensure optimal health planning, doctor visits, hospital stays, treatment regimens, medication routines, and more. Partner with the person who has IDD to accurately identify areas of concern, manage pain and discomfort, and track significant changes.
Jumping Off The Not-So-Merry-Go-Round
This unique training manual helps staff address the mental, emotional, and physical impacts of their work. From the Queen of the Castle to the Cotton Candy Con Artist to Quick Draw McLaw, the action, the pictures, and the descriptions will spark instant recognition of familiar issues. Dr. Frank’s practical exercises enable the staff person to explore the attitudes, beliefs, and behaviors that erode healthy interactions. By looking inward first, the staff person becomes free to move the process of relationship-building forward with those he or she supports.
Universal Enhancement
What elements do all persons need to experience a meaningful life? Valued relationships. Dignity, respect, and choice. Meaningful activities. Full and abundant living. But, what outmoded policies, methods, attitudes, and habits need to change so that a person with an intellectual or developmental disability can experience these elements? Dr. Pomeranz describes how certain mindsets can demean, degrade, devalue and dehumanize a person. He guides the service provider through the very best practices and the attitudes that go with them.
Making Sense of ADHD
Why are so many children and adolescents who have ADHD falling through the cracks? Parents feel guilty and powerless. Their children struggle with diminished self-esteem. According to Dr. James Lewis, the answer is that it’s never just ADHD!
In his over 30 years of working with ADHD Dr. Lewis found that every child who has ADHD also has at least one coexisting condition that needed to be managed.
Outcome Management
How can leaders support and maintain the compassion and active involvement of those providing services alongside them? How can we achieve the best possible outcomes for persons with varying needs and abilities–persons who are pursuing individual goals? What type of learning, risk-taking, relationship-building, and personal responsibility are involved? Art Dykstra answers these questions with humor and deep insight. He demonstrates a focus that never wavers from the best possible outcomes for persons served by a human service organization. His strategies, which are based on a creative learning environment and a commitment to excellence, inspire and energize employees.
Working with People with Challenging Behaviors
Learn a wealth of compassionate ideas to work with persons with emotionally fragile, agitated, socially disruptive, perseverative, aggressive, and other behaviors, including methods for prevention, crisis management, and training. Are you an educator, support professional, case manager, or family member who supports or serves a person with challenging behavior? If so, this manual is for you. With these clear instructions and lively examples, you can guide a person with behavior issues toward fulfilling relationships and greater choice and control in life.
The Other Side of Pain
We all have experienced—or will experience—physical or emotional pain that hangs on longer than we expect, perhaps even longer than we think we can endure. So, when pain strips you of your resources, what then? Dr. Mecozzi invites you to step into a landscape beyond pain. He gently leads you down a path of discovery, helping you to transform your distressing experience. Through calming strategies, fresh perspectives, and healing examples, you ultimately arrive at a new destination: living life fully on the other side of pain.
Lessons in Grief & Death
Facing a death loss is never easy; for a person with a disability, the burden is often greater. But this burden can be lightened significantly with knowledge-based support and a generous helping of kindness. This book features a three-fold approach:
– A description of the grief counseling process
– Dozens of activities–including art, music, and drama– that can be used to help a person through the grief process
– Nine uplifting stories of real individuals coping with a variety of deaths losses.
Dr. Dale Turner
Grateful Living
In Grateful Living, Turner shares many new thoughts and observations on faith, activism, love, grief, intolerance, forgiveness, and humor, all with wisdom and gentle spirit that have made him one of the most beloved writers and ministers in the Pacific Northwest.
“It is easy to believe,” Turner writes, “that imagination was given to humans to compensate for what we are not, and a sense of humor provided to console us for what we are.” It is whether we take life for granted or with an attitude of gratitude that paves the path our lives will take. God does not give us all things so that we may enjoy life but gives us life so that we may enjoy all things.
Different Seasons
In Different Seasons, Seattle Times columnist Dale Turner shares some of his most enlightening and popular articles, the product of his fifteen years as a journalist and his more than fifty years as a Congregational minister. He organizes them by the 12 months of the year, highlighting the holidays and celebrations that mark the passage of time.
While Turner writes lovingly about these occasions, he also describes the times in between—the glory, grief, love, courage, compassion, and joy found in everyday living.
Free To Be
A collection of thirty wonderful and whimsical teaching stories around the core values of compassion, generosity, honesty and service so needed to navigate in today’s world. These timeless lessons are pulled from Dale’s favorite children’s “sermonettes” and include a clever dialog box at the end of each story to engage and anchor each teaching. Wonderfully illustrated with imagination and color, this is a gift for every child you love!
Imperfect Alternatives
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story can make all the difference.
Another Way
Dale Turner has built a treasury of wisdom and compassion in this timely spiritual collection. His observations, distilled from many years of preaching and writing, form an optimistic and caring guidebook for seekers and today’s person of faith.
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